How we help our clients

  1. Better overview. It does not matter whether you communicate with your customers through Email, Facebook or Twitter. Suplify stores every conversation you have with your customers and lets you reply to incoming messages. You only have one place to manage every conversation with your customers.
  2. Smooth communication. When was the last time you had to ask a colleague what he discussed with a client? With suplify all these questions are a thing of the past. You can see what was written by whom at what time. Regardless of whether the conversation took place via Email, Facebook, or Twitter!
  3. Never forget to follow-up. Remember the last time you forgot to write a customer? With suplify you will get an Email reminding you, so this never happens again.

Tour

ConversationsContactsTasksEasy to useSecure + Hosted

A letterbox for everything

Emails, Facebook wall posts, Twitter mentions. Everything is collected by suplify. Just one glance and you can see everything that is going on.

Like a huge box filled with stuff. Without the mess.

Suplify stores messages, replies, internal notes, contact profiles and tasks in one place. You can stop looking whether you talked with the customer on Facebook or Twitter. Everything is right there.

Get old conversations out of your way

Once a conversation is over, you can mark it as done. So you always know what is still left to answer.

Add notes to your conversations

You can add notes within conversations. These are just visible to your co-workers. So you can give them a heads-up, further info or just post a small reminder what the conversation was about.

Get notified when a new message comes in

You can lean back and don’t have to keep looking on Facebook or Twitter. Suplify will notify you when a new message comes in.

Much more

There is a lot more you can do with suplify: Categorize conversations with tags, set a custom signature per user or get every attachment ever sent in an email. Find out what we have in store for you.

The only address book

Every person in your company can access all the contact information saved in suplify. When somebody adds a phone number, everybody else has it instantly. No further software required.

Conversation history

Suplify automatically creates a list of conversations that you have with a person. So when you know you had a conversation with someone, you can find the conversation right from his page. No need to remember subjects.

Persons have a face

We make conversations in suplify more personal. We have some cool algorithms to try to find a photo of the people you talk with on the internet. We want you to have the best experience talking with your customers.

Import existing data

We don’t want to reinvent the wheel. You can import existing data into suplify. So you don’t have to enter everything again.

Merge contact information

Talking to the same person over Twitter and Facebook? You can easily merge duplicate profiles so suplify knows it is the same person.

Worried about forgetting something?

You can add a todo like “Ask if everything is ok” for next week right from a conversation. Suplify will remind you in case you didn’t do it until then. Be more organized and look more professional.

Attach tasks to conversations or people

Suplify is very flexible in how you can use tasks. You can link tasks with conversations and people. Or many conversations and many people. The sky is the limit. Really.

Who wears the hat?

There is only one person responsible for every task you can enter in suplify. No more guessing who is responsible. Get your team running like a well-oiled machine!

Ring, Ring. You forgot something

Suplify cares for you and your team. In fact, it cares so much, that it tells you when you forgot to do something. It wants you to look brilliant.

Smart suggestions

Suplify has a cool suggestion features that seems to know, what you want to do. When typing a customers name, it shows you a list of possible matches that you can select from. The same for tickets and users. You are really productive.

Search everything

You can search in suplify everywhere. We offer you a big search box on every page, so the desired person or conversation is just a few keystrokes away.

Set it up in 3 minutes

We want to make it as easy as possible for you to set up suplify for better organizing your communication. It will not take you longer than 3 minutes. Also, you don’t have to install any software.

Access your data wherever you are

You can access your suplify account from everywhere. In the office, from home, while on the go or even if you are on vacation. All you need is a web browser and internet access.

Support

Unlike some other companies, we give support for everybody. Even people that don’t pay us money yet. You can contact us via phone, email or chat. We take support serious, and answer within minutes most of the time.

Updates

There is no action required on your side to get the newest version of suplify. We update our servers several times per week so that you always have the most recent version available.

Backups. Every day.

We create backups of all your data daily and store it in a different data center. Also the data on our servers is stored on several disks at the same time in case one might break. We jump through hoops to make suplify as reliable as possible for you.

Secure connection

Suplify offers the possibility to have a secured connection. That means every page you open is encrypted by the server and can only be read by your computer. Nobody is able to read the data between the server and your computer.

Why did we create suplify?

 

While we were doing support for our products and some other projects we were working on, we noticed one thing: Communication between companies and their customers is flawed. It is flawed in many different ways:

  1. Communication is split across Email, Facebook and Twitter. This makes it very hard to keep track of what is going on and to remember where what was written. But you have no alternative. If you don’t participate in social media, there are still people out there writing about you. So you better jump in.
  2. It is hard to organize the communication within your team. It is hard to know if your colleagues already answered a message and if yes, find out what they wrote.
  3. We often promised to write our customers again in a few days while we had to take care of some tasks they sent us. But we simplify forgot. There was so much we had to keep track of. We felt we weren’t giving our customers the care and attention they deserved.

So we wanted to create a tool that makes it dead-easy for us to manage our communication. That’s why we created suplify.

The basic idea is, that it stores every conversation you have with your customers, from Email to Facebook or Twitter, and lets you reply within the same interface. You only have one place to manage every communication with your customers.

You can also add tasks as reminders right within a conversation. So you could create a task like “Check back if everything is ok” for next week. And you get reminded if you didn’t do it till then.

There are a lot more features like contact profiles that we can’t dive in deeper here, but we would like to invite you to sign up for a free trial and give suplify a whirl. We think this is the best solution out there for your company to manage your communication.

Please let us know if there is anything missing for you or something you don’t like. We always appreciate feedback. Every kind. Thanks!

 

Here are some ways to use suplify:

 

  • Create tasks from email messages and delegate them to your co-workers
  • Share contact details of your customers with all your colleagues
  • See emails, posts on your Facebook wall or Twitter mentions in one place
  • See all the follow ups you have to do this week
  • Keep all important conversations with a customer in one place
  • Enter notes from a call with a client
  • Set a reminder to ask a customer if he needs help
  • Review the discussion between your colleagues and a client before calling
  • Monitor twitter for mentions of your company
  • Pick up email from any IMAP email server

 

Details

 

Conversations

  • Reply to conversationsThe reply is sent to all involved contacts
  • Combine E-Mail, Facebook & TwitterNo additional software required
  • Internal notesOnly your colleagues see these
  • See all persons involved in a conversation
  • Mark conversations as done
  • Conversation history
  • Categorize conversationsFind them again later
  • Filter categories by tags
  • Set a signatureCan be set for each user

Contacts

  • Store contact information
  • Conversation history for every contact
  • Create tasks for contactsReminders, follow ups, etc.
  • Import vCard contact information
  • Easily merge similar contacts

Tasks

  • Attach tasks to conversations and contacts
  • Assign tasks to colleagues
  • Filter tasks
  • Mark tasks as done
  • Set a due date for a task
  • Get reminded by email

General

  • SearchSearch for everything
  • AutocompleteAlmost available everywhere
  • Multiple accountsYou can add as many fanpages or twitter accounts as you want
  • SSLEncrypted connection
  • Multi languages
  • Easy setup
  • No maintenance required
  • Daily backups

System requirements

  • Every OS possible
  • Only a browserFirefox 4, Chrome, IE9